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Customer Service

Shipping & Delivery
- Shipping is available only within the UK
- No minimum order requirement
- All orders are shipped by Royal Mail
- Cost of shipping: £5 per order
- Time of delivery: 1 to 3 business days 

Privacy & SecurityThis privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.Returns & ReplacementsOur first concern is always your satisfaction when you receive your order. However and if for any reason you decide that you need to exchange it please email us at and let us know about the willing of exchange but also and the new product that you wish to receive. Please note the second product should have the same value as the first one. For Hygiene reasons, the earrings and the rings cannot be exchanged but in case of faulty items will definitely be refunded.

In order to start the process of the exchange, we need to receive back the first order within 14 calendar days from the date that the order is made. Please return the item by Royal Mail post office to the following address:

Flat 8, Braefoot Court, 22-26 Putney Hill

SW15 6AG, Putney, London

Recipient: Nadiva Jewellery

As soon as will receive back the order with its receipt in an excellent condition like it was sent, unless the item has been marked as faulty since the beginning (please check below the entity faulty items), we are going to ship the new order for which about you are going to be informed by email through our system. 

For any other inquiries please call us: 07843894593. 

Payment, Pricing & PromotionsAll the promotions are following the appropriate legal requirements and are communicating via ous Social media pages and our website. Nadiva Jewellery owns the right to stop any promotion in case of stock limitations. The company owns the right to change the prices anytime.  

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